Terms of engagement
How we work together.
A clear framework for scope, communication, delivery, ownership, and working relationships.
On this page
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01
Scope & Discovery
We align on the problem, desired outcome, scope, assumptions, and definition of done before work begins.
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02
Communication
We agree on channels, response expectations, working cadence, reviews, and decision ownership.
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03
Delivery & Changes
Work is organized around agreed milestones. Changes to scope are discussed before they affect delivery.
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04
Payment & Scheduling
Commercial terms, billing cadence, scheduling, and dependencies are agreed before delivery.
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05
Ownership & Handoff
Deliverables, access, documentation, and handoff responsibilities are defined for each engagement.
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06
Support & Continuity
Post-launch support, maintenance, and ongoing work follow the selected engagement model.